Return & Refund Policy – Cutoos
At Cutoos, we want to provide a clear and transparent return and refund process for our customers. Please review this policy before placing an order.
1. Return and Exchange Eligibility
Returns and exchanges are available only for products that are specifically eligible for return or exchange.
For most eligible products, the standard return window is 5 days from the date of delivery.
The applicable return eligibility and conditions may vary by product. Where product-specific conditions apply, they will be clearly mentioned on the respective product page.
To be eligible for a return or exchange:
- The request must be submitted within the applicable return period.
- The product should be unused and in its original condition.
- The original packaging, tags, labels, and accessories should be retained where applicable.
- The product should not have been damaged, altered, washed, or misused after delivery.
- The product must meet any product-specific return conditions displayed on the product page.
2. Products Not Eligible for Return or Exchange
Some products may not be eligible for return or exchange.
Product-specific exclusions will be communicated on the respective product page before purchase.
Returns may also be rejected where:
- The applicable return period has expired.
- The product has been used, washed, altered, or damaged after delivery.
- Required tags, packaging, accessories, or other components are missing.
- The product does not meet the return conditions applicable to that product.
3. How to Request a Return or Exchange
To initiate a return or exchange:
- Contact our customer support team within the applicable return period.
- Provide your order number and registered contact details.
- Mention the product you wish to return or exchange.
- Clearly explain the reason for the request.
- Where applicable, provide photographs showing the product and the issue.
Our support team will review the request and confirm whether the product is eligible for return or exchange.
Email: cutooscutoos@gmail.com
Phone / WhatsApp: +91 9910285097
Support Hours: 24/7
Please do not send a product back before receiving return instructions from our support team.
4. Return Pickup
Where pickup service is available at the customer's location, the eligible product may be collected through our logistics partner.
Customers should keep the product securely packed and ready for collection.
Pickup availability may vary depending on the delivery location and logistics coverage.
5. Self-Shipping
If return pickup is not available at the customer's location, the customer may be required to self-ship the eligible product to the return address provided by our support team.
Return Address:
R-854, 2nd Floor,
New Rajinder Nagar,
Delhi, Central Delhi – 110060, India
Customers should contact our support team before self-shipping so that the return instructions can be confirmed.
6. Return and Exchange Charges
Return or exchange charges may apply on a case-by-case basis.
Any applicable charge will be communicated to the customer during the return or exchange process.
7. Refund Eligibility
A refund request may be accepted in cases including:
- A mismatch in product quality.
- A size mismatch where the product is eligible for return.
- A colour mismatch.
- A design mismatch.
- A missing item in a combo order.
- A wrong item received in a combo order.
- A damaged item received in a combo order.
The returned product must satisfy the applicable return conditions before the refund is approved.
8. Refund Process
Once the eligible product has been picked up or received as instructed and the return has been reviewed and approved, the refund will be processed within 5–7 working days.
Refunds will generally be processed using the same payment method used for the original transaction, subject to the applicable payment provider's processing procedures.
The time taken for the amount to appear in the customer's account may vary depending on the payment service provider or bank.
9. Damaged, Wrong, or Missing Products
If you receive a damaged, wrong, or missing product, please contact us as soon as possible after delivery.
Please provide:
- Order number
- Product details
- Description of the issue
- Clear photographs of the product and packaging, where applicable
Our support team will review the issue and provide the applicable resolution.
10. Return Requests After the Applicable Period
Return or exchange requests submitted after the applicable return period may not be accepted.
Customers should contact us as soon as possible after delivery if they identify any issue with their order.
11. Policy Changes
We may update this Return & Refund Policy when necessary.
Any changes will be published on this page and will apply prospectively.
Changes to this policy will not alter the return or refund conditions applicable to orders that have already been placed, subject to applicable law.
12. Contact Us
Cutoos
Phone / WhatsApp: +91 9910285097
Email: cutooscutoos@gmail.com
Customer Support: 24/7
Address: R-854, 2nd Floor, New Rajinder Nagar, Delhi, Central Delhi – 110060, India
For return, exchange, refund, or order-related assistance, please contact our customer support team using the details above..